Course Modules

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1. What Spa Are You? Understanding Spa Concepts & Its Operations
2. Customer is King – Effective Planning to Exceed Customers’ Expectations

3. Astute Asset Management – Buying What You Need vs buying the Latest Trends

4. Astute Asset Management – Buying What You Need vs buying the Latest Trends

5. Exemplary Leadership – Taking Care of Your Internal Customers

6. Stand Out from the Spa Crowd – Creating a Brand Name for Your Spa, Understanding Marketing Principles & Strategies

7. Stand Out from the Spa Crowd – Creating a Brand Name for Your Spa, Understanding Marketing Principles & Strategies

8. The Importance of Networking – Public Relations Fundamentals

9. Customer Relations Management – Utilising Technologies to Enhance Your Operations

10. Savvy Financial Management – Getting Your Numbers Right

11. The Big Picture – Project Presentation & Review